Cancellation and refund policy

1. Cancelling your subscription

• Cancel any time from Billing in your Rankix account, or email support@irizpro.com from your account email.
• Cancellation stops the next auto-pay renewal through Razorpay.
• You keep full access and your remaining credits until the end of the period you already paid for.
• After that, your account moves to an inactive state. Your articles already published on your website stay there.

2. Free Pass

The Free Pass costs nothing and needs no card, so there is nothing to cancel or refund. It expires automatically after 14 days.

3. When we refund

Because every paid plan starts with a free option to test Rankix on your own website, payments for plans are generally non-refundable. We do refund in these cases:

• Duplicate charge: you were charged twice for the same period.
• Charge after cancellation: you cancelled before the renewal date but were still charged.
• Billing error: you were charged the wrong amount.
• Service failure: a confirmed fault on our side stopped you from using Rankix for more than 7 consecutive days in a billing period. We refund the unused part of that period.

Requests must be raised within 15 days of the charge.

4. When we do not refund

• Part-used monthly or yearly periods after you cancel.
• Credits that were used, including articles you later chose not to publish.
• Top-up credit packs once any of their credits are used.
• Unused credits at the end of a period (half of unused plan credits roll over instead).
• Accounts suspended for breaking our Terms.

5. Failed articles

If an article fails to generate, its credits are returned to your account automatically. You do not need to raise a request.

6. Plan changes

• Upgrade: takes effect immediately. The new plan is charged through Razorpay and your credits are adjusted as shown at checkout.
• Downgrade: takes effect from your next billing date. No refund is issued for the current period.
• Monthly to yearly: the yearly plan starts at your next renewal unless you choose to switch now at checkout.

7. How refunds are paid

Approved refunds go back to the original payment method through Razorpay, including GST charged on the refunded amount. Refunds are initiated within 5 to 7 business days of approval. Your bank or card issuer may take a few more days to show it.

8. How to request a refund

Email support@irizpro.com from your account email with your invoice number and the reason. We reply within 2 business days.